FAQ

MGB bin 2 1

Q What food waste can I put in my bin?
A We accept food waste and kitchen scraps excluding fish, meat, poultry and its packaging. We offer this service where your council is not offering a food waste collection.
   
 Q What happens once I become a customer?
 A Dead simple. All our wheelie bins are 240-litre. We drop one off to you.
You put all your garden waste into it: leaves, grass clippings, weeds, prunings 
and branches.
On collection day, you have your bin out by 7am. Our team collects it.
You choose whether it is collected from the property or the kerbside. From the property collection costs a little bit more but you don’t have to worry about getting it to the kerb.
We will send you a confirmation letter with all the details you need, reminding you what day is your collection day, how to get reminder notices...everything you need.
    
Q How big is the garden bin?
A 1.1m high and 600m wide. It’s a fairly common size, spacious but easy to roll around.
   
 Q When can I get my bin?
 A We’ll have it to you within 7 days.
    
 Q How often do you collect?
 A You can choose: fortnightly or four-weekly.
    
 Q How can we pay our invoice?
 A Just click on the Order Now and you can see all the simple options. We accept direct debit, cheque, internet banking and credit card.
    
Q What can I put in my bin?
A Garden waste, except:
  • Flax
  • Bamboo
  • Ginger plant root
  • Excess soil
   
 Q Where on my property should I leave my bin?
 A If you are a kerbside customer with a wheelie bin, please place your bin on the kerbside by 7am on your collection day.
If you have a bin collected from your property, please ensure it is accessible to our drivers. We collect no more than 50 metres from the kerbside.
   
 Q What about difficult access?
 A In general, we cannot service bins with difficult access (for example extremely steep driveways, stairs, etc). In some cases, we can provide a special service at a higher rate. Please talk to us about your circumstances.
    
 Q What happens if the gate is locked or access is blocked?
 A If we cannot get to the bin, you will still be charged. The reminder texts and emails are handy to help you remember but it is your responsibility to help us with good access.
    
 Q What happens with our bin if we move?
 A You can take it with you if you need the service at your new address. Please advise us of the date you are moving and we can update our system and inform you of your new collection date. If you require your account to be closed, please contact our office.